Shipping policy
Thank you for shopping with AEROLI. Please review the following information regarding order processing, shipping, and delivery.
ORDER PROCESSING
Orders are prepared and processed within one to three business days after payment is confirmed.
Business days are Monday through Friday and do not include weekends or holidays.
Processing time is separate from carrier transit time. During product launches, promotions, holidays, or periods of high order volume, additional processing time may be required.
SHIPPING OPTIONS AND RATES
Available shipping methods, rates, and estimated delivery times will be displayed at checkout based on the destination and the products in the order.
The customer is responsible for paying the shipping charge displayed before completing the purchase.
Delivery times are estimates provided by the carrier and begin after the order has been processed and transferred to the carrier. Estimated delivery dates are not guaranteed.
SHIPPING CONFIRMATION AND TRACKING
When your order ships, you will receive a confirmation containing the available tracking information.
Tracking information may take up to 48 hours to update after the shipping label is created or the package is transferred to the carrier.
SHIPPING ADDRESS
The customer is responsible for providing a complete and accurate shipping address when placing an order.
If you need to correct your address, contact aerolifitness@gmail.com immediately. We cannot guarantee modifications after an order has been processed or shipped.
AEROLI is not responsible for delays, losses, or incorrect deliveries caused by incomplete or inaccurate information provided by the customer.
If a package is returned to AEROLI because the address was incorrect, incomplete, or undeliverable, the customer must pay a new shipping charge before the order can be shipped again.
INTERNATIONAL SHIPPING
AEROLI offers international shipping to eligible destinations. If shipping is available to your location, the applicable options and rates will appear at checkout.
International customers are responsible for any customs duties, import taxes, brokerage fees, handling charges, or other fees assessed by the destination country.
These charges are not included in the product price or the shipping amount paid to AEROLI.
AEROLI does not control these charges and cannot predict their cost. International orders may also experience customs delays.
If an international order is refused, unclaimed, or returned because customs charges were not paid, any applicable refund will be processed only after AEROLI receives and inspects the package. Original shipping costs and any return fees may be deducted from the refund.
SHIPPING DELAYS
After a package is transferred to the carrier, delays may occur because of weather, customs processing, peak shipping periods, carrier disruptions, or other circumstances outside AEROLI’s control.
AEROLI does not guarantee carrier delivery estimates, but we will assist customers with reviewing available tracking information.
LOST, STOLEN, OR DELIVERED PACKAGES
If tracking has not updated for an extended period or you believe your package has been lost, contact the carrier and aerolifitness@gmail.com.
AEROLI will help provide available shipment information and, when appropriate, assist with opening a carrier investigation.
If tracking shows that the order was delivered, check the delivery area, mailbox, front desk, neighbors, and any secure locations around the address before contacting us.
AEROLI cannot guarantee a refund or replacement for packages marked as delivered by the carrier. Each situation will be reviewed individually.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, contact us within three business days of delivery.
Email your order number and clear photographs of the product, packaging, and shipping label to aerolifitness@gmail.com.
Please review our Return, Exchange & Refund Policy for complete eligibility requirements.
SHIPPING CHARGES
Shipping charges are non-refundable unless AEROLI confirms that the order arrived damaged, defective, or incorrect due to an error on our part.
CONTACT
For questions about shipping or delivery, email:
aerolifitness@gmail.com