Refund policy

We want you to feel confident shopping with AEROLI. Please review the following return, exchange, and refund conditions before completing your purchase.

RETURNS

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

• Be unworn, unused, and unwashed.
• Be in its original condition.
• Have all original labels intact.
• Include the original packaging.
• Be free from stains, odors, deodorant marks, makeup, pet hair, or other signs of wear.
• Include the original order number or proof of purchase.

Items that do not meet these requirements may be denied and returned to the customer.

For health and hygiene reasons, water bottles that have been used or washed cannot be returned.

HOW TO REQUEST A RETURN OR EXCHANGE

Before sending an item back, email aerolifitness@gmail.com with:

• Your full name.
• Your order number.
• The item you would like to return or exchange.
• The reason for the request.
• The replacement size or color requested, if applicable.

If your request is approved, we will provide return instructions and the appropriate return address.

Items sent back without prior approval will not be accepted.

SIZE OR COLOR EXCHANGES

If you selected the wrong size or color and would like an exchange, you are responsible for:

• The shipping cost to return the original item to AEROLI.
• The shipping cost to send the replacement item to you.
• Any applicable international customs duties, taxes, or fees.

After we receive and inspect the returned item, we will contact you with instructions for paying the replacement shipping charge.

Exchanges are subject to product availability. We cannot reserve a replacement size or color while your return is in transit.

If the requested replacement is unavailable, you may select another available item or receive a refund for the returned merchandise. Original shipping charges and return shipping costs will not be refunded.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order immediately after delivery.

If your item arrives damaged or defective, or if AEROLI sends the wrong product, size, or color, contact us within three business days of delivery at aerolifitness@gmail.com.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the item, packaging, and shipping label.

AEROLI will review your request and respond within one to three business days.

If the issue is confirmed, AEROLI will offer an appropriate solution, which may include:

• A replacement at no additional shipping cost.
• A refund to the original payment method.

AEROLI will cover the necessary shipping costs when the item is confirmed to be damaged, defective, or incorrect due to an error by AEROLI.

This reporting period does not limit any rights available under applicable law.

RETURN SHIPPING

For regular returns, size changes, color changes, or buyer preference, the customer is responsible for all return and replacement shipping costs.

Original shipping charges are non-refundable.

We strongly recommend using a trackable shipping service and keeping the shipping receipt until the return is completed. AEROLI is not responsible for return packages that are lost, delayed, or damaged while being shipped back.

INTERNATIONAL RETURNS AND EXCHANGES

International customers are responsible for:

• Return shipping costs.
• Replacement shipping costs for size or color exchanges.
• Customs duties, import taxes, brokerage fees, and other charges assessed by the destination country.

International shipping charges, customs duties, taxes, and related fees are non-refundable.

If an international order is refused, unclaimed, or returned because customs charges were not paid, any refund will be issued only after the package is received and inspected by AEROLI. Original shipping costs and any return fees charged to AEROLI may be deducted from the refund.

These charges do not apply when AEROLI confirms that the order arrived damaged, defective, or incorrect due to our error.

NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged:

• Items that have been worn, used, washed, altered, or damaged after delivery.
• Items without their original labels or packaging.
• Used or washed water bottles.
• Gift cards.
• Items clearly marked “Final Sale” at the time of purchase.

REFUNDS

We will notify you after receiving and inspecting your return.

If approved, the merchandise refund will be issued to your original payment method within 10 business days.

Original shipping charges, return shipping costs, international duties, taxes, and customs fees are non-refundable unless the return resulted from a confirmed AEROLI error.

Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at aerolifitness@gmail.com.

ORDER CANCELLATIONS

Orders may be canceled within one hour of purchase, provided the order has not entered the fulfillment process. To request a cancellation, contact us immediately at aerolifitness@gmail.com and include your full name and order number.

After the one-hour cancellation period, or once the order has entered the fulfillment process or has shipped, it can no longer be canceled and must follow our standard Return, Exchange & Refund Policy.

CONTACT

For questions about returns, exchanges, or refunds, email:

aerolifitness@gmail.com

This policy does not limit any rights available to you under applicable law.